Where we link to other websites owned and operated by third parties from our sites and from our social media profiles, and where you access sites other than those operated by us (including the ticketing sites), please note that we do not operate these websites, these websites may also gather information about you, and these websites shall have their own policies relating to personal data. For information as to how they collect and use your personal data, please consult their privacy policies.
How we collect personal data
Personal data collected
The personal data we collect depends on the particular activities carried out through our sites or our social media profiles. Personal data may include:
Your name, address and contact details; The location and/or device from which you are visiting our site; Your preferences regarding music and entertainment; Your preferences as regards travel to our events; Your date of birth; Your social media profile information; Information concerning payments made to us (although not your specific payment method details); Details of any feedback you give us by phone, email, post or via social media; Your registration details relating to our sites, such as username, login details; and/or Information concerning the elements of our sites or our social media profiles that you visit, read, interact with, and information concerning the manner of that interaction.
Uses of your personal data
We use your personal data to: manage your relationship with us, including your access to features of our sites that require registration; verify your identity; provide goods and services to you; perform contracts with you; customise our sites, our social media profiles and their content to your particular preferences; notify you of any changes to our sites or to our services that may affect you; improve our business, for example through feedback, or via training our staff; to protect the rights, property or safety of others; and to operate our sites and our business. Our sites are not intended for use by children and we do not knowingly collect or use personal data relating to children.
Our legal basis for processing your personal data
When we use personal data we are required to have a legal basis for doing so. There are various different legal bases upon which we may rely, depending on what personal data we process and why. The legal bases we may rely on include: consent - where you have given us clear consent for us to process your personal data for a specific purpose; contract - where our use of your personal data is necessary for a contract we have with you, for example in relation to your attendance at one of our events, or because you have asked us to take specific steps before entering into a contract; legal obligation - where our use of your personal data is necessary for us to comply with the law; and legitimate interests - where our use of your personal data is necessary for our legitimate interests, your legitimate interests, or the legitimate interests of a third party, for example to prevent the rights, property or safety of others (unless there is a good reason to protect your personal data which overrides those legitimate interests).
For further details on when we collect personal data, what we collect as well as how we use it, please read the following sections:
When information is collected, What information we collect, How and why we use your information, When you register to receive information from us.
Your name, email address, and other contact information.
When you visit our social media profiles
Personal data sharing
If you submit someone else’s personal data you must have consent from them to do this. We routinely share personal data as follows: Your name and address details with our delivery partners, to enable the delivery of products (including tickets and events) to you; with our providers, who assist with enabling the operation of our sites, for example hosting providers, and email service providers - this sharing enables the provision of our sites to you; some of these providers may be based outside the UK – in this event we shall endeavour to ensure that your personal data is protected to an extent substantially equivalent to the level of protection mandated under UK law; and we will share personal data with law enforcement or other authorities or persons if required by applicable law, or to protect the rights, property or safety of any person - this includes sharing to prevent the risk of fraud.
Third party marketing
Cookies and similar technologies
Keeping your personal data secure
We have appropriate security measures in place to prevent personal data from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal data to those who have a genuine business need to know it. Those processing your personal data will do so only in an authorised manner and are subject to a duty of confidentiality. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so. We do not have access to your payment information. We only use providers to take payments where those providers are compliant with PCI standards (see www.pcisecuritystandards.org) or equivalent standards in their territory of operation. If you want detailed information on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit: www.getsafeonline.org
How to complain
We hope that we can resolve any query or concern you raise about our use of your personal data. Applicable law also gives you the right to lodge a complaint with a supervisory authority. The supervisory authority in the UK is the Information Commissioner who may be contacted at ico.org.uk/global/contact-us.
Changes to this policy
Please note that we may update this policy from time to time, so if you revisit our site at a later date you should check this policy again at that time to make sure you have seen the current version. This policy was last updated on 25 May 2023.
These terms set out your rights and obligations in relation to the purchase and use of tickets for events. By your application to purchase tickets you undertake to abide by these terms. By agreeing to receive tickets, and continuing to hold tickets, you agree to abide by these terms. These terms create legally binding obligations on you. Please read and understand them. If you do not understand any part of these terms please let us know prior to applying for or seeking to obtain tickets.
You must be over the age of 18 to buy a ticket or attend any of our events.
We may ask you for proof of identification (including proof of age) or other information concerning your application for, purchase and/or use of tickets at any time during the ticket application and purchase process, or prior to or during your attendance at Watchtower events, to enable the proper management of Watchtower, for security purposes and/or to enable us to enforce these terms.
Watchtower takes pride in ensuring that the rights of people with disabilities are respected. For further information on access for the disabled to our events please contact us at firstname.lastname@example.org
Communicating with ticket applicants and purchasers
We will normally communicate with ticket applicants and ticket purchasers using the email address given during the process for purchasing tickets, failing which the postal address given during such process. If you have given us another address or means of contact we may use this.
If you wish to communicate with then you must do so:
By e-mail at email@example.com or we will endeavour to respond to you promptly. Please note that our email facilities are monitored only during the hours of 1000 to 1600 (excluding public and bank holidays in the UK, or a part thereof).
Completion and submission of a ticket application is an offer to purchase tickets for events. We may accept or refuse ticket applications entirely at our discretion. You are entirely responsible for the successful submission of a ticket application to Watchtower by any deadline we set for the submission of ticket applications. We will not be liable for any failed submission of a ticket application. We may not accept any ticket applications which are late, incomplete, damaged, illegible or not correctly completed. We may contact you to clarify any information contained within a ticket application that is incomplete, damaged, illegible or not correctly completed, but we do not guarantee that we will do this. We will endeavour to ensure that any facilities we provide in connection with ticket applications (such as any websites) are available and operate properly, but we make no guarantees in this respect. You will be notified on completion of the ticket application process whether your ticket application has been successful. We do not guarantee that any ticket will be made available to you following your application. We may accept your ticket application in part, in the event you have applied for multiple tickets, meaning that some (but not all) of the tickets applied for by you shall be supplied to you. Acceptance in part of a ticket application for multiple events does not provide a right to withdraw the ticket application as a whole, or cancel the purchase of the tickets to be supplied to you. There may be limits on the number of tickets you can apply for. Multiple applications from the same address or person may not be accepted.
Allocation, price and payment
Ticket prices shall be as set out upon our website, or the sites of the providers we use to offer tickets for sale. The ticket price that shall be charged by us will be that which is current at the date your ticket application is submitted to us. Ticket prices are inclusive of all applicable taxes. Delivery charges may apply to the delivery of tickets to you. Delivery charges shall be those set out upon the websites referred to above. The name given in relation to the payment method specified in your ticket application must match the name on your ticket application. We reserve the right to refuse your ticket application, and/or to supply tickets to you, if the name on your ticket application and the name given in relation to your payment method do not match. Submission of payment method information means that you authorise us to take payment for amounts due by youusing this method. You should ensure sufficient funds are available to allow payment to be taken using this payment method, and that the payment method does not expire prior to the date of the relevant event. If we cannot take a payment from you, we may not resubmit that payment request, and your opportunity to acquire tickets will be irretrievably lost. If we cannot take a payment from you, you may be required to reimburse us for any charges we incur as a result. The ticket price is specified and payable in pounds sterling. Any and all charges arising as a result of payment or attempted payment in another currency, for example credit card fees or currency exchange charges are your responsibility.
Withdrawal, cancellation and return
No ticket applications may be cancelled or withdrawn once submitted. You do not have a right to cancel any application to purchase a ticket. No tickets may be cancelled or returned once purchased, except as set out in these terms, or in exercise of your rights under law. For further information on your rights under law please contact a lawyer experienced in agreements of this nature or your local Citizens Advice Bureau (or equivalent in your country).
We will generally deliver tickets electronically. Where we deliver tickets via post, if you specify a post office box as your address on a ticket application, your ticket application will be automatically declined, otherwise we will deliver tickets which have been allocated to you (and paid for by you) to the address set out in your ticket application. If this address changes after your ticket application has been submitted please contact us using the details set out above. We may require proof from you of any change of address to enable the address to which tickets shall be sent to be changed. In the event that you seek to change your address after tickets have been despatched to you, will not recall those tickets and dispatch them to your changed address. In such an event you shall be solely liable for recovering the tickets from the address to which they were actually sent, no refund shall be given to you, and tickets will not be reissued by us. We intend to deliver tickets to you in good time prior to the event to which they relate. Where you have not received tickets purchased three (3) days prior to an event then please contact us using the details set out above. Tickets for multiple events may be delivered separately or together. Where tickets are returned to us undelivered we will endeavour to contact you to arrange redelivery. In such an event we may require you to collect tickets in person. You may be required to pay an additional charge for redelivery if tickets are resent to you. If we are unable to redeliver tickets to you within a reasonable period, you will be deemed to have forfeited the tickets and we may cancel and refund the face value of the tickets and sell them to another person. If tickets are purchased within fifteen (15) days of the event to which they relate we may require you to collect tickets in person. Photographic identification may be required to enable the collection of tickets. If you wish another person to collect your tickets we may require you to provide a letter of authorisation.
Refunds and exchanges
No refunds or exchanges (in whole or in part) other than as set out in these terms shall be offered or given. This does not affect your rights under law. For more information on these rights please speak with a lawyer experienced in agreements of this nature or your local Citizens Advice Bureau (or equivalent). Refunds shall be made to the payment card used to purchase the ticket. In the event that other means of payment were used, refunds shall be made by such means as we deem appropriate, which may include payment by cheque, or direct bank transfer (where we have account details for the ticket purchaser), and/or we may contact you to discuss the appropriate means of making the refund (however we do not guarantee that we will do this). No refunds shall be given at events. If you wish to exercise a right to refund or exchange, you must provide to Watchtower the related tickets, prior to receiving the refund or exchange. We may require you to provide additional information to enable the refund to be made. No refund of any charitable donations made at the time of ticket purchase or otherwise will be given. In the interests of fraud prevention, no tickets will be replaced or ticket prices refunded if a ticket is forgotten, lost by you, stolen, defaced, damaged or destroyed.
In the event of a cancellation, the following ticketing partner policies apply regarding booking fees:
DICE: If an event is cancelled by FLY, DICE will arrange for the full refund including booking fees to be refunded to ticket holders on FLY’s behalf, subject to us obtaining the funds to be provided from or on behalf of FLY. DICE aim to do this within five (5) working days of FLY returning the original proceeds to DICE to enable DICE to process refunds.
RA: In the case of a cancellation, RA will only refund the face value of the ticket. Any booking fee or card charges will not be refundable. Where there has been no separate booking fee charged with your ticket purchase, RA shall deduct a reasonable administrative fee from the ticket price when processing your refund.
Skiddle: Booking fees are non-refundable although in the case of a cancellation, Skiddle offer booking fees in the form of credit. When you are refunded or opt for a refund via your order history, it will inform you that Skiddle have processed a face-value only refund. You will then be given the option to claim the booking fee as credit.
Claiming booking fee credit is easy and once claimed remains valid for 12 months. You must click the link contained within the refund confirmation email within one month. If you have misplaced this email, contact our Skiddle’s customer care team who will be able to resend this to you.
Easol: In the case of a cancellation, you will first receive a transactional email from Easol outlining the refund process for your face value tickets only. Booking fees and payment plan fees are processed separately so are not included in this initial email. You will receive 50% of the ticket booking fee along with 100% of any payment plan fees, paid within 14 days along with face value tickets.
Transfer of tickets
You are not entitled to resell, trade or otherwise transfer any ticket, except as expressly authorised in writing by Watchtower or as otherwise permitted under law. For more information upon these rights please contact a lawyer experienced in agreements of this nature, or your local Citizen’s Advice Bureau (or equivalent). On request you shall provide to us details of any person to whom you have transferred tickets, and the circumstances under which they were transferred. Please note that if you have obtained a ticket from someone who was not entitled to transfer that ticket to you, or otherwise by unlawful means, we may choose not to honour that ticket, and you may not be able to enter the event, or be requested to leave the event, to which that ticket relates. In such an event we will not refund any amount in relation to that ticket. At all times we shall have the right to reclaim that ticket from the current ticket holder and/or to cancel that ticket.
Travelling to the Events
Ticket holders may use available travel services in certain areas, on the date set out on their ticket, to travel to events without additional charge or for a specified charge. Further information concerning travel arrangements will be made available upon our website. Please note that we make no guarantees regarding the availability or times of operation of these services and it is your sole responsibility to ensure you travel in good time to arrive by the start of an event. You should note that various security procedures will apply on entry to Watchtower venues. Completing these procedures will take a degree of time. Please also note that travel services can be disrupted and/or may not be available due to traffic, weather or other unexpected happenings.
Attending the Events
By providing you with a ticket we are granting a right to attend the session detailed on that ticket, subject always to these terms. The ticket shall remain the property of Watchtower at all times. For the avoidance of doubt, if you choose not to use a ticket for an event, and/or to access a transport service which you are entitled to use as a result of your holding of a ticket, no refund or exchange (in whole or in part) for that ticket will be given. In all events, we and/or Watchtower venue owners and operators reserve the right to refuse entry to any person to any Watchtower venue, and to remove any person from a Watchtower venue, where in our reasonable opinion we believe that person may cause a risk to the safety or security of the event or the enjoyment of the event by others.
Each Watchtower event may be subject to specific restrictions, which apply to all persons attending the relevant event. You undertake as part of these terms to abide by any event specific restrictions set out on our site or otherwise made available to you (for example upon signage at the event). You acknowledge that the event restrictions may change over time, and that the event restrictions which apply to a particular Watchtower event you are attending shall be those which are in force at the time at which you attend that Watchtower event. You acknowledge that if you arrive at a Watchtower event with an item you are prohibited from bringing into a Watchtower event, you will not be entitled to enter the Watchtower event with that item. A list of prohibited and restricted items shall be set out in the event restrictions.
No commercial, promotional, advertising or marketing (including charitable) activity may be undertaken at any Watchtower event or in the vicinity of any Watchtower event. If you conduct any such activities, we may prevent you from entering the Watchtower event, require you to obscure any article used in connection with such activities or require you to leave the Watchtower event. In such an event you will not receive a refund of the sum paid for your ticket. Removal of, causing damage to, defacing, interfering or tampering with a Watchtower event or any item found there is prohibited. If you cause any damage to or deface any Watchtower event, or remove, cause damage to, deface, interfere or tamper with any item from a Watchtower event, you shall be liable to us and to the venue owner and operator and/or the item owner. Entry onto any restricted area, causing an obstruction, littering, acting in a way intended or likely to cause injury, annoyance, distress or anxiety to others, and/or acting in a way intended or likely to interfere with the proper operation of the Watchtower event is also strictly prohibited at Watchtower event. Once you have entered a Watchtower event, you are prohibited from leaving and re-entering that Watchtower event.
Other terms relating to Watchtower events
You must comply with all directions given by our personnel and stewards, representatives of Watchtower and venue owners and operators, and the police when at Watchtower events.
Recording and photography
Images, videos and audio recordings taken or made by you in Watchtower event with a camera, phone camera, video camera or audio equipment (or any other kind of equipment) may not be used for any purpose other than for personal and non-commercial purposes. You may not sell, licence, broadcast , publish, or commercially exploit in any manner such images, videos or audio recordings, except in a personal capacity on social media sites, unless expressly authorised by us. We shall have a right to copy, make available and use any images, videos or audio recordings you create as we see fit, without having to make any payment to you or acknowledge that you created that material. It is a condition of your ticket that you agree to the broadcast, photographing and recording of you, your image, likeness and voice, by us and persons authorised by us (and all subsequent broadcast and other transmission or distribution of such recording) by whatever means either currently known or subsequently developed. You acknowledge that you shall have no right in or to such broadcast, photograph or recording, or any right to be remunerated for such broadcast, photograph or recording (or use of such broadcast, photograph or recording), nor any right to object to, or to be identified in relation to, such broadcast, photograph or recording or use of such broadcast, photograph or recording.
Delay, interruption, rescheduling, postponement and cancellation
Tickets allow entry to events. You acknowledge that events may be delayed, interrupted, rescheduled, postponed or cancelled both for reasons beyond our control, or to allow for the proper management of the event. We do not guarantee that any event will commence at its stated time, however we will endeavour to ensure that this is the case. If an event is delayed, interrupted, rescheduled, postponed or cancelled we will not be liable to you for any changes you may have to make to any travel, accommodation or other arrangements.
If an event is delayed, postponed, cancelled or rescheduled so that it does not take place on the same date set out on a ticket or at the same venue set out on a ticket, we will either refund the face value of that ticket, or (subject to availability) you may exchange that ticket for a ticket for another event, where the ticket price for that session is equal or less than the face value of the ticket to be exchanged. Otherwise no refunds or exchanges will be given as a result of delay, postponement or rescheduling. If an event commences on the date and at the venue set out in the ticket and ends early, if it determined by Watchtower that it was substantially completed, you will not be eligible for a refund or an exchange of the ticket for another session. If an event is cancelled or rescheduled to another date or venue, we will endeavour to notify ticket purchasers using the email address set out in their ticket application. We will also endeavour to make information concerning such cancellation or rescheduling available upon our website.
Nothing in these terms affects your rights under law. For more information upon these rights please contact a lawyer experienced in agreements of this nature, or your local Citizen’s Advice Bureau (or equivalent).
Breach of these terms and liability
If you breach these terms then we shall have the following rights:
To invalidate your ticket.
To remove you from the event which you are attending.
To invalidate any other tickets you have purchased or hold.
To refuse your entry to any other Watchtower event; and/or to claim damages from you in respect of your breach of these terms.
If you breach these terms we may also pass information concerning you to persons responsible for the enforcement of the law. They may use this information to take action against you in relation to your breach.
If you cause us to incur loss, damage, costs or expense due to your breach of these terms or otherwise (for example due to a failure to exercise proper care), then you shall be liable to us for this.
If you cause any other person to incur loss, damage, costs or expense due to your breach of these terms or otherwise (for example due to a failure to exercise proper care), then you shall be liable to that other person for this.
We shall not be liable for any loss, damage, costs or expense which is not caused by us. Our service providers (for example the operators of Watchtower event venues) shall not be liable for any loss, damage, costs or expense which is not caused by them. You shall be solely responsible for ensuring the safety and security of any items you bring to a Watchtower event. We shall not be liable to you if any such item is lost or stolen. If we breach these terms and as a result you cannot attend an event for which you are a ticket holder, our liability to you is limited to refunding the face value of the ticket purchased for that event.
If we delay or fail to enforce any rights it shall not mean that we have waived our right to do so at any subsequent time. If any part of these terms is deemed by a court to be unenforceable, the remainder of the terms shall not be affected. These terms shall be construed in accordance with Scottish law and the courts of Scotland shall have exclusive jurisdiction in relation to any matter concerning these terms.
This website (flyflyfly.co.uk) is operated by Watchtower Group Limited, a company registered in Scotland with company number SC556413 and whose registered office is at 7a Lothian Road, The Watchtower, Edinburgh, Scotland, EH1 2EP on behalf of itself and its subsidiaries.
You should read these terms carefully before using our sites, as they create binding legal obligations upon you. If you do not understand any part of them please let us know using the contact details set out below. By accessing or using our sites, or any part of them, you agree to be bound by these Terms. If you do not agree with or accept any of these Terms, you should stop using the sites immediately. Please note that we may update our terms from time to time, so if you revisit our sites at a later date you should check the terms again at that time to make sure you have seen the current version.
Using Our Site
Our sites are intended to be compliant with UK law only. If not resident in the UK, you are responsible for compliance with local laws which relate to your accessing the sites, as applicable. Our sites are a place where you can find out information about our events, activities and the products we provide. Our sites may also allow you to buy products from us. The sale of products by us are also subject to our Product Supply Terms. Please check these terms carefully before you buy goods from us, as they set out how we will supply products to you, and various other terms relating to our products. You agree that you are solely responsible for all costs and expenses you may incur in relation to your use of the sites. Whilst we will try to make sure our sites are available and function properly at all times, we do not guarantee that our sites will be available all the time, or at any particular time, that our sites will function properly, or that any functionality upon our sites will be available at all, or at any time. Further, we may suspend or terminate operation of the sites at any time as we see fit. While we try to make sure that our sites are accurate and up-to-date, we cannot promise that they will be. Furthermore, we cannot promise that our sites will be fit or suitable for any purpose. Our Content is provided for your general information purposes only and to inform you about us and our products and news, features, services and other websites that may be of interest. It does not constitute advice or recommendations and should not be relied on for any purpose. Any reliance that you may place on the information on our sites is at your own risk. Where our sites allow you to login you must keep your password and other account details confidential. Please let us know immediately in the case that you suspect or know your password or other details have become known to any other person. If you give your login details to any person, you are liable for any use they make of our sites via that login. We seek to make the site as accessible as possible. If you have any difficulties using the site, please contact us using the contact details set out above. We may prevent or suspend your access to our sites if you do not comply, or we suspect you have not complied, with any part of these Terms, our Product Supply Terms or any applicable law. This shall be without prejudice to our other rights and remedies in respect of such breach. Please note that we have the ability to trace your IP address and if necessary contact your internet service provider in the event of a suspected breach of these Terms or our Product Supply Terms. If your failure to comply may endanger the rights, property or interests of any other person, or we suspect that may be the case, we may disclose your details and any other relevant information we hold about you, to help prevent any damage being suffered.
Restrictions on Misuse
Our sites may contain interactive services, including but not limited to discussion groups, news groups, bulletin boards, chat rooms, blogs and other social networking features which may allow you to post, transmit or submit information. We may or may not actively monitor the information you submit via these services. As such, you may be exposed to content upon these services that is inaccurate, fraudulent or deceptive, or that you find offensive or objectionable, and is not endorsed by us. Further, you should not post any information upon these services from which you can be identified, as this may cause you risk, for example in relation to the receipt of unsolicited correspondence or identity impersonation. We may remove any of the information upon these services, or restrict your ability to use these services, as we see fit. Your use of these services is at your own risk. You must not misuse our sites. The following are examples of misuse: Using our sites for any improper, unlawful, or immoral purpose, causing nuisance through your use of our sites or causing the operation of the sites to be jeopardised or impaired; Using our sites to create, host, or transmit any defamatory, offensive, or obscene material, or engaging in activities which would cause offence to others on grounds of race, religion, sexual orientation or otherwise; Using our sites to harm or attempt to harm other people (including children) in any way; Using our sites to create, host, or transmit any material that threatens or encourages bodily harm or the destruction of property, or would constitute a criminal offence or give rise to civil liability; Using our sites to create, host, or transmit material which infringes the copyright, trademark, patent, trade secret, privacy, right of publicity, or other intellectual property or rights of any other party; Using our sites to create, host, or transmit unsolicited advertising material to other users; Using our sites to create, host, or transmit any material that harasses another person; Using our sites to make false, misleading, deceptive, or fraudulent offers to sell or buy products, items, or services, or to send chain letters or pyramid schemes or the like; Using our sites to access, or to attempt to access, the accounts of others or to penetrate or attempt to penetrate or breach anyone's security measures, computer software, hardware, electronic communication systems, or telecommunications systems; Using our sites to collect, or attempt to collect, personal information about third parties without their knowledge or consent, or to engage in “screen scraping,” “database scraping,” or any other activity with the purpose of obtaining lists of users or other data; Using our sites for any activity which adversely affects the ability of other people or systems to use the services or the internet generally, including, without limitation flooding and hacking; Impersonating any person or entity or using a false name that you are not authorised to use; or Encouraging, condoning, or glamorising under-age drinking, drunk-driving, or excessive consumption of alcoholic beverages or narcotics.
UK00003714001 (FLY EVENTS)
If you think any part of our site, or anything available through our site, infringes your rights, please contact us using the details set out above when contacting us please provide: Your address, telephone number, and email address; Description of the rights that you claim have been infringed; A description of the alleged infringing activity; A statement by you that you have a good faith belief that infringing activity is not authorised by you, the rights owner, its agent, or the law; and a statement by you, made under penalty of perjury, that the information is accurate and that you are the rights owner or authorised to act on the rights owners behalf.
We may apply security measures and certain restrictions to our sites. You agree not to tamper with or try to circumvent, avoid or negate such security measures or restrictions, or ask or help any other person to do so, including by the submission of false information, or using means which obscure the identity of the devices or persons visiting our sites, such as using VPN services or the TOR browsers. Our sites contain important notices (including intellectual property notices) including that contained in any digital rights or other security technology embedded or contained within our sites. You must not tamper with or remove any of these notices, including in any printout of our sites. Communication via the Internet is not secure. While we try to make sure that our sites are secure, we cannot guarantee the security of any information that you supply to us and therefore we cannot guarantee that it will be remain confidential, for example during its transmission to us. In particular, and for that reason, you should not let us have any Unwanted Submissions. While we value your feedback, you agree not to submit any Unwanted Submissions. If you do make any Unwanted Submissions we may use those as we see fit on a free of charge basis. Further, we recommend that you have in place up to date antivirus and personal firewall software when accessing and using our sites.
You have certain legal rights when using our sites on a personal basis, as a consumer. These are also known as ‘statutory rights’ as they are derived from laws such as the Consumer Rights Act 2015. Where you are buying products from us, a summary of your key rights is referenced within our Product Supply Terms.
Third Party Sites
Our sites may contain hyperlinks or references to third party websites. Any such hyperlinks or references are provided for your convenience only. We do not operate these third party websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party website does not mean that we endorse that third party's website, products or services. Your use of a third party site will be governed by the terms and conditions of that third party site, not these terms.
The Limits of our Liability
Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we are not legally responsible for any losses that were not foreseeable when you accessed our site, or that were not caused by any breach of these terms or any duty on our part. Our sites are provided “as is,” and your use is at your own risk. We exclude to the fullest extent permitted by law, any and all express and implied warranties and guarantees. What we will supply to you, and what we won’t do, what we will not guarantee, and what we recommend or require you to do, in these terms is therefore very important. Please read these documents carefully and let us know if you don’t understand any point. We shall have no liability to you for any breach of these terms caused by any event or circumstances beyond our reasonable control including, but not limited to, strikes, lock-outs or other industrial disputes; breakdown of systems or network access; or flood, fire, explosion or accident. Further, no one other than a party to these terms has any right to enforce any of these terms.
These terms are dated 23 March 2023. No changes to these terms are valid or have any effect unless agreed by us in writing. We reserve the right to vary these terms from time to time.
We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with us please contact us as soon as possible. If you want to take court proceedings, the relevant courts of the United Kingdom will have jurisdiction in relation to these terms, and relevant United Kingdom law will apply to these terms.
This policy relates to your use of our sites only. Our site includes the websites linked to the following domain names and all associated webpages.
Cookies and Our Site
Types of cookies
The cookies we place fall into the following categories: Session cookies — these allow our sites to link your actions during a particular browser session. These expire each time you close your browser and do not remain afterwards. Persistent cookies — these are stored on your device in between browser sessions. These allow your preferences or actions across our sites to be remembered. These will remain on your device until they expire, or you delete them. Strictly necessary cookies — these cookies are essential for you to be able to navigate our sites and use their features. Without these cookies, you could not use our sites properly. Performance cookies — these cookies collect information about how you use our sites, for example which pages you go to most often. These cookies do not collect personally identifiable information about you. All information collected by these cookies is aggregated and anonymous, and is only used to improve how our sites work. Functionality cookies — these cookies allow our sites to remember the choices you make (such as your user name, language, last action and search preferences) and provide enhanced, more personal features. The information collected by these cookies is anonymous and we cannot track your browsing activity on other websites. Targeting cookies — also known as advertising cookies, these cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement on our sites and help measure the effectiveness of advertising campaigns. They are usually placed by advertising networks with our permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers.
We will ask for your permission (consent) to place cookies or other similar technologies on your device, except where these are essential for us to provide you with access to and use of our sites.