Terms & Conditions

1. Merchandise Policy

All merchandise sales are final.
No refunds, returns, or exchanges, except where required by law (e.g., faulty items).
By completing a purchase, you acknowledge and agree to this policy.

2. Privacy Policy

Effective Date: 28 Aug 2025

This policy explains:

What personal data we collect
How we use it
When we may share it
Your rights regarding your data

2.1 Our Sites & Social Media

We collect data from:

Websites:
- www.watchtowerlive.co.uk
- www.flyflyfly.co.uk
Instagram Profiles:
Ticketing Platforms:
- DICE, Skiddle, RA, Fatsoma, CoBrand and other ticketing pages.

Note: Third-party sites linked from our platforms may have separate privacy policies.

2.2 Personal Data We Collect

Data may include:

Name, address, contact details
Device and location info
Music, entertainment, and travel preferences
Date of birth
Social media profile info
Payment details (excluding specific payment method info)
Feedback, registration, and interaction data

2.3 How We Use Personal Data

We use your data to:

Manage our relationship with you
Verify identity
Provide goods, services, and event tickets
Customize content and improve services
Notify you of updates or changes
Protect rights, safety, and legal obligations

2.4 Legal Basis for Processing

We rely on:

Consent – when given
Contract – to perform agreements
Legal obligation – to comply with the law
Legitimate interests – to protect rights or property

2.5 Data Sharing

We may share data with:

Delivery partners for shipping
Service providers supporting our operations
Law enforcement if required

Third-Party Marketing: Only with your consent; you can unsubscribe anytime.

2.6 Cookies

We use cookies to enhance your experience. See our Cookie Policy below.

2.7 Your Rights

You can:

Access, correct, or erase your data
Restrict or object to processing
Receive your data in a portable format

Proof of identity may be required.

2.8 Data Security

We implement security measures to protect your data. We do not store payment information; payments are handled by secure providers.

2.9 Complaints

3. Ticketing Policy

3.1 Age & Identification

Must be over 18 to purchase tickets or attend events.
Proof of ID may be requested.

3.2 Accessibility

Email: events@watchtowerlive.co.uk for accessibility queries.

3.3 Ticket Applications

Submitting a ticket application is an offer to purchase.
Applications must be complete and correct.

3.4 Price & Payment

Ticket prices include taxes; delivery charges may apply.
Payment must match the ticket application name.

3.5 Refunds & Exchanges

Tickets are non-refundable and non-exchangeable unless required by law.
Reselling or transferring tickets is prohibited unless authorized.

3.6 Event Changes

Events may be delayed, rescheduled, or cancelled.
Refunds are limited to ticket face value unless stated otherwise.

3.7 Conduct & Venue Rules

Prohibited activities: harassment, damage, restricted area access.
Recording is for personal use; we may use your images for promotional purposes.

4. Website Terms

Operated by Watchtower Live LTD, Scotland (SC815000), 7a Lothian Road, Edinburgh, EH1 2EP.
Use is at your own risk; sites may be suspended or terminated at our discretion.
Users must not misuse our sites (illegal, defamatory, or offensive actions prohibited).
Intellectual property remains ours or our licensors’.
UK law applies; UK courts have jurisdiction.

5. Cookie Policy

Cookies are small files stored on your device to improve site functionality.

5.1 Types of Cookies

Session cookies: expire when browser closes
Persistent cookies: remain until expiry or deletion
Strictly necessary cookies: essential for site operation
Performance cookies: anonymous usage data
Functionality cookies: remember preferences
Targeting cookies: deliver personalized advertising

5.2 Consent

Consent is required for non-essential cookies.
Disabling cookies may affect site functionality.

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